1. Halaxy Help Guide | New Zealand
  2. Schedule
  3. Reminders

Switch from one-way to two-way SMS reminders

If you want patients to respond to reminders, such as to confirm or cancel their attendance, you need to enable two-way responses for SMS reminders.

Switch to two-way reminders

  1. Click Settings > Reminders.

  2. For the group or practitioner settings you want to edit, look for Pre-appointments reminder type. Under Actions, click Icon-Edit.svg pencil icon.

    Reminders-Switch-2way-01.png

  3. Tick the checkbox for Two-Way Response, and enter a two-way message which will be added after your SMS message. (Note: the message must ask for a reply from the patient. Accepted replies are Y / Yes / Ok / Okay or N / No.)

    Reminders-Switch-2way-02.png

  4. At the bottom of the pop-up, tick the checkbox if you want to disable reminders to all future-dated appointments, including those you have already scheduled

    Reminders-Disable-02.png

  5. Click Save.

Tip

If your patients aren’t responding, give them a prompt! Edit your SMS reminder template for pre-appointment reminders to include instructions such as "Reply YES to confirm or call to reschedule."

Updated

Was this article helpful?